The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
Please try to discuss any complaints or dissatisfactions directly with us so that we can take action. The surgery has established a procedure for making sure your complaints are dealt with properly.
Please contact Helen Byrne, the Practice Support Manager, about your complaint or contact NHS England, Complaints, PO Box 16738, Redditch B97 9PT, Telephone: 0300 3112233 (8am - 6pm Monday - Friday) or email at firstname.lastname@example.org
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
With effect from September 5th 2012 the Practice will begin sending a text message to patients (where we have a mobile number recorded) to remind them of a forthcoming appointment, or to advise of important changes.
For this to work effectively it is crucial that we have up to date mobile numbers recorded - we would therefore ask all patients to ensure that we have your correct mobile number.
Of course, if patients do not wish us to contact them by text message then please let us know.
The Practice has installed internal and external CCTV for the purposes of Staff, Patient and Premises security.
All GP Practices are required to declare the mean earnings (e.g. average pay) for GP's working to deliver NHS services to patients at each Practice.
The average pay for GP's working in Heeley Green Surgery in the last financial year was £30,204 before tax and national insurance.
This is for 2 full time GP's and 4 part time GP's who worked in the Practice for more than six months.
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