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Heeley Green Surgery

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Do It Online

Important information:

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online in addition to the existing methods of accessing these services.


It will be your responsibility to keep your log in details and passwords safe and secure.

If you know or suspect that your record has been accessed by someone that you have not

agreed should see it, then you should change your password immediately.

If you can't do this for some reason. We recommend that you contact the practice so they can

remove online access until you are able to reset your password.

If you print out any information from your record, it is your responsibility to keep this

secure.  If you are at all worried about keeping printed copies safe, we recommend that

you do not make copies at all.

Before you apply for online access to your record, there are some other

things to consider.

Although the chances of any of these things happening are very small, you will be asked that you

have read and understood the following before you are given login details

Forgotten History  There may be something you have forgotten about in your record that you

might find upsetting










Abnormal results or bad news  If your GP has given you access to test results or


letters, you may see something that you find upsetting to you.  This may occur before you have

spoken to your doctor or while the surgery is closed and you cannot contact them.




Choosing to share your information with someone  It's up to you whether or not you share

your information with others - perhaps family members or carers.  It's your choice, but also your

responsibility to keep the information safe and secure.







Coercion  If you think you may be pressured into revealing details from your patient record to

someone else against your will, it is best that you do not register for access at this time.



Misunderstood information  Your medical record is designed to be used by clinical


professionals to ensure that you receive the best possible care.  Some of the information within

your medical record may be highly technical, written by specialists and not easily understood.  If

you require further clarification, please contact the surgery for a clearer explanation.




Information about someone else  If you spot something in the record that is not about you or

notice any other errors, please log out of the system immediately and contact the practice as soon

as possible.








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