We as NHS settings with many vulnerable patients accessing our surgeries ask that patients continue to wear a face covering, maintain social distance and sanitise hands regularly when in the building.
Covid Booster info
We know people will be anxious to get their booster vaccination following the announcement on Sunday 12th December. Unfortunately, we didn’t receive any advance notice of the information before the announcement by the Prime Minister. We will be trying to organise the logistics of additional vaccinations as soon as possible.
In the meantime, please do not ring reception to try and book a vaccination. If we are able to arrange extra clinics we will send invites to patients as and when appointments are available.
We will invite patients by text message or by a telephone call from the practice.
There are 3 ways for eligible people to book their booster.
- National Booking Service
- or attend a walk-in clinic
- or by calling 119.
As soon as eligibility for boosters expands we will provide an update.
Whatever this pandemic brings, we are committed to offering our patients high quality General Practice care.
Thank you for your patience and cooperation.
After conducting a survey earlier in the year and listening to patient feedback we have introduced a new telephone system across all the Clover Practices. One of the issues that was raised by patients was waiting on the line for the call to be answered. One of the improvements is there is now a queue buster where patients can request to be called back when they reach the front of the queue. This means there is no longer the need to wait on the line, we will call you. Sometimes it takes longer for the receptionist to answer the calls as they are dealing with complex patient queries and this can take longer to resolve. If a query isn’t urgent it is better to call the practice after 10.30am when it is less busy. All calls are recorded for training and monitoring purposes and this helps the practice to monitor how busy the telephones lines are. We are then able to move staff to where they are most needed. If you have any feedback about the new telephone system please let reception know or complete a friends and family questionnaire.