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Heeley Green Surgery

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Comments & Complaints

registrationPlease try to discuss any complaints or dissatisfactions directly with us so that we can take action. The surgery has established a procedure for making sure your complaints are dealt with properly.

Please contact Claire Eddy, the Practice Support Manager, about your complaint.

If you wish to make a formal written complaint these can be submitted directly to PCS at:

Complaints / Comments 

Primary Care Sheffield

722 Prince of Wales Road


S9 4EU

or via email to:

This email box will only deal with complaints,any other requests sent through will not be dealt with

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.

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