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Heeley Green Surgery

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Comments & Complaints

registrationPlease try to discuss any complaints or dissatisfactions directly with us so that we can take action. The surgery has established a procedure for making sure your complaints are dealt with properly.

Please contact Kiz Haigh, Head of Primary Care, about your complaint.

If you wish to make a formal written complaint please read our complaints leaflet below.

Read our complaints leaflet here


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.

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