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The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
This practice is a member of the HeeleyPlus Primary Care Network of practices. HeeleyPlus is made up of the member practices: Gleadless Medical Centre, Sharrow Lane Medical Centre, Sloan Medical Centre, Mathews Practice (Belgrave), Veritas Medical Centre, Carrfield Medical Centre, and Heeley Green Surgery. It is also supported by Heeley Trust Social Prescribing Team for the purposes of coordinated and providing care to our patients.
Your medical centre shall from time to time and for purposes directly related to your medical and social care, share information with the management team of the HeeleyPlus PCN and with the Heeley Trust Social Prescribing Team. HeeleyPlus PCN may use some information to evaluate the effectiveness of the services being provided by these organisations. No practice shall share patient information with any other member practice without explicit consent. Please inform reception if you are concerned about any element of this and your confidentiality and they will arrange for the Practice Manager to speak with you.
Please try to discuss any complaints or dissatisfactions directly with us so that we can take action. The surgery has established a procedure for making sure your complaints are dealt with properly.
Please contact Kiz Haigh, Head of Primary Care, about your complaint.
If you wish to make a formal written complaint please read our complaints leaflet below.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
With effect from September 5th 2012 the Practice will begin sending a text message to patients (where we have a mobile number recorded) to remind them of a forthcoming appointment, or to advise of important changes.
For this to work effectively it is crucial that we have up to date mobile numbers recorded - we would therefore ask all patients to ensure that we have your correct mobile number.
Of course, if patients do not wish us to contact them by text message then please let us know.
The Practice has installed internal and external CCTV for the purposes of Staff, Patient and Premises security.
All GP Practices are required to declare the mean earnings (e.g. average pay) for GP's working to deliver NHS services to patients at each Practice.
The average pay for GP's working in Heeley Green Surgery in the last financial year was £30,204 before tax and national insurance.
This is for 2 full time GP's and 4 part time GP's who worked in the Practice for more than six months.