Booking an appointment

To see a clinician you will be taken through our triage system which is designed to make sure you get the help you need as fast as possible.

The triage system means that a team of clinicians will assess your symptoms before giving you an appointment based on your clinical need rather than the time that you contact the surgery.

That means that we have done away with the 8.30am rush for appointments! You can call or book onlin at any time during the day and we can make the appropriate appointment for you.

Book online using the Anima online triage system

Anima is an online platform which seamlessly and confidentially integrates with your medical record, improving how you access care and appointments, and how our staff assess your condition.  

Register or Login 

Call the practice to be taken through the triage process by one of our team

0114 2507206

Making it easier to book an appointment

You can track all of your requests – medical, admin, repeat prescriptions and your appointment histories online using Anima.

Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.

This new service will begin on Saturday 1^st October it and will mean that most people will be able to book weekend and evening appointments closer to where they live. For our patients we will be providing appointments will be provided at Jordanthorpe Medical Centre and Crystal Peaks Medical Centre.

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Initially appointments can be booked through you practice, but we will soon be adding the option for patients to book direct online and through NHS 111.

Click to find out more Website Link

If possible please try to contact us before before 10am if you require a home visit.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you make an appointment that you realise that you cannot keep or no longer require, please telephone the Surgery as soon as possible to let us know. Patients who fail to attend or forget to cancel appointments prohibit other patients who may be quite ill, from getting a much needed appointment.

To cancel your appointment:

• use your Anima account
• phone us on 0114 2507206, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Options for accessing urgent care

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs